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You don't need to install any separate software or plugin to use it on your system to practice for your actual ServiceNOW Certified Implementation Specialist - Service Provide (CIS-SP) exam. VCEPrep ServiceNow CIS-SP web-based practice software is supported by all well-known browsers like Chrome, Firefox, Opera, Internet Explorer, etc.

ServiceNow ServiceNOW Certified Implementation Specialist - Service Provide Sample Questions (Q32-Q37):

NEW QUESTION # 32
What is the mechanism for placing records in the Default domain?

A. Process Separation
B. Business Rules
C. Data Policy
D. Domain Path

Answer: D

Explanation:
In ServiceNow, the mechanism for placing records in the Default domain is primarily managed through the Domain Path. The Domain Path is a hierarchical structure that determines the domain in which a record resides. When a record is created, it is assigned a domain based on the domain path of the user or process creating the record. If no specific domain is assigned, the record defaults to the "Default" domain.
This mechanism ensures that records are correctly categorized and managed within the appropriate domain, maintaining the integrity of domain separation and data access controls.
For more detailed information, you can refer to the following resources:
* ServiceNow Domain Separation Documentation
* ServiceNow Knowledge Base Article

NEW QUESTION # 33
A Service Provider Incident Manager wants to create a 'Plan Definition' for Task Communication Management for a specific customer domain when a major incident is accepted on-behalf of that specific domain. In what domain should they create the definition?

A. Global
B. Top
C. Service Provider domain
D. Customer domain
E. Default

Answer: D

Explanation:
In ServiceNow, when a Service Provider Incident Manager is tasked with creating a 'Plan Definition' for Task Communication Management specifically for a major incident in a customer domain, the plan should be created within that customer domain. This ensures that the communication plan is tailored to the customer's environment and is triggered only when conditions within that domain are met.
The ServiceNow documentation provides guidance on setting up communication plans. It states that a communication plan should be defined for a task record to specify communication tasks and contact definitions. When the conditions for the plan definition are met, the communication plan and its associated records are automatically attached to the task record, which in this case would be the major incident accepted on behalf of the customer domain1.
Creating the plan definition within the customer domain ensures that the communication tasks and contacts are relevant and specific to the customer's needs, which is essential for effective communication management during major incidents. This approach aligns with ServiceNow's best practices for domain separation, where customer-specific configurations are maintained within their respective domains to avoid interference with global settings and other customer domains.

NEW QUESTION # 34
If a user has the ITIL role and resides in the MSP domain, which is true?

A. They can administer other domains by granting the Domain Admin role.
B. They may be granted the Admin role in other domains.
C. They can be restricted to self-service in other domains by granting the Self-Service role.
D. They have that role in all domains they have access to.

Answer: D

Explanation:
In ServiceNow, domain separation allows organizations to segregate data, processes, and administrative tasks into logical groupings called domains1. This is particularly useful for Managed Service Providers (MSPs), where multiple organizations or customers use the same ServiceNow instance but require isolation from each other2.
When a user has the ITIL role within the MSP domain, they inherently have that role across all domains they have access to. This is because roles in ServiceNow are global by default, meaning they apply across all domains unless specifically restricted31. The ITIL role is a set of permissions that typically includes the ability to manage incident, problem, and change records, which are fundamental to IT service management.
The other options, such as being granted the Admin role in other domains (B), administering other domains by granting the Domain Admin role , or being restricted to self-service in other domains by granting the Self-Service role (D), are actions that require explicit configuration by an administrator with the appropriate level of access and are not automatic outcomes of having the ITIL role in the MSP domain4.
It's important to note that while the ITIL role may be global, access to specific records and the ability to perform certain actions can still be controlled within each domain through ACLs (Access Control Lists) and other domain-specific configurations1.

NEW QUESTION # 35
With the System Property csm_auto_account_domain_generation set to True:

A. A new domain is created automatically whenever a new account is added.
B. Customer accounts may optionally be assigned to a domain.
C. A new account is created automatically whenever a new domain is added.
D. CSM self-service users are prevented from seeing each other's cases and requests

Answer: A

Explanation:
When the system property csm_auto_account_domain_generation is set to True, it specifies that a new domain is created automatically and placed under the TOP domain whenever a new account in the Customer Service application is created. If the 'parent' field on the account form is populated and a new record is inserted, it creates that account as a subdomain of the parent. This property is particularly relevant in domain-separated environments, ensuring that new account records are properly organized within the domain hierarchy2.

NEW QUESTION # 36
When configuring a shared process, to avoid updating a global process a developer should:

A. No need to worry about the domain when you are a developer
B. Change to a process domain such as TOP
C. Change to customer domain

Answer: B

NEW QUESTION # 37
......

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